Our Goal
Our goal is to make your shopping experience fun and easy! We are committed to giving you knowledgeable
help, excellent customer service, and fast shipping! We have chosen our products carefully and only offer the
best of the best!
Price Guarantee
We aim to please! If you find a lower regular price for an identical item in-stock item on the web for an item we
have in stock, please let us know. We'll beat or match that price. Please send an e-mail to info@jilliansdrawers.
com and include the direct link to the product you would like us to price match. Upon approval, we will generate
a coupon for you to use with your order.
Payment Methods
We accept Mastercard, VISA, American Express, Discover, and PayPal.
Out-of-Stock Items
We are known for having a great selection of in-stock products! However, sometimes we do make a mistake
and an item is not in-stock. If an item you order is out-of-stock, we will promptly e-mail you and call to inform you
of its expected ship date. You will have the option of changing your order at that time.
If we have called and e-mailed with no response, we will ship your order by the third business day and place the
out-of-stock item on backorder.
Taxes
All orders within New York are subject to 8% sales tax.
Returns
If you are not satisfied with your order for any reason, you may return it to us as follows:
- You must include a Return Form with your return.
- You may return new items within 60 days of purchase for a refund or store credit (less shipping).
- If you purchase Gently Used items from our site (items sold on our site that have already been used),
they may returned within 7 days of purchase for a refund or store credit (less shipping).
- All returns must be in resellable condition: unused, unwashed, original condition with all tags and
packaging intact. We cannot accept items that have pet hair or odor, smoke, dirt, lipstick, perfume, etc.
- Please include a copy of your receipt and original packaging.
- We always recommend that you wash and try one diaper first before washing them all.
- We reserve the right to accept or refuse returns after 60 days. Any returns accepted after 60 days will be
issued in the form of a store credit and may be charged a 10% restocking fee.
- Returns are processed within 5 business days of receipt. Please allow 14 days from the date your
return is postmarked for your return to be processed.
- If any item that was purchased new is returned to us after being washed, worn, used, or with tags
removed, we will return the item to you at your expense.
If you receive the wrong item due to an error on our part, we promise to correct it as quickly as possible at our
expense!
Exchanges
There are two ways to exchange an item:
- Place a new order. Return the other item and request a refund in the original form of payment. (This is
the quickest way to receive the new item.)
- Return the item you want to exchange. When we receive the item, we will issue a store credit. You will
receive a coupon via e-mail to use at checkout so you can place an order for the new item.
Please do not request an exchange when mailing a returned an item to us. Our inventory changes so
frequently, that the requested exchange item may no longer be available.
Manufacturer Defects
Manufacturer defects are mistakes made by the manufacturer that make the product unusable. Examples of
manufacturer defects are unsecure snaps, snaps that have fallen off, unravelled serging or stitching, peeling
lamination, etc.
The following manufacturers prefer to handle manufacturer defects directly:
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Coupons and Discounts
If you would like to receive special coupons and discounts from Jillian's Drawers, feel free to join our mailing list
here. Because our prices, inventory, specials, and coupons can vary day to day, we do not offer price
adjustments after your order has shipped. We cannot apply coupons after your order has shipped. If you notice
the price of an item has changed or a new coupon has been offered after your order has been placed, and your
order has not yet shipped, please contact us and we will gladly offer the lower price.
Privacy Statement
Jillian's Drawers respects your privacy. We will not share, trade, or sell any personal information at any time for
any reason.
Jillian's Drawers is a secure site. You can feel confident in using your credit card. All of your information is
received through a secure server with Secure Socket Layer (SSL) encryption.
Insurance
Once a package is shipped, we are not responsible for its delivery. Therefore we strongly recommend
purchasing insurance for your items. Insurance can be selected from the drop down menu of shipping options
at checkout. Insurance is included free of charge for all international orders.
Refused Orders
If a package we ship to a customer is refused by the customer and returned to us, we will issue a refund in the
original form of payment after deducting a 10% fee.
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