Miscellaneous
Warranty
GroVia is proud to provide the best quality products and
craftsmanship in the diapering market. We do understand that there will
be instances of workmanship that may not be satisfactory to our
customers. When GroVia products have been properly cared for, we will
warranty them for up to one year from the date of purchase. The GroVia
Guarantee includes: the snaps, lining, elastic and waterproofing.
The GroVia Guarantee is extended to the original owner ONLY and you
MUST provide proof of purchase. You must have followed our washing and
care instructions. The warranty will be void if you have done any of the
following:
- Washed your GroVia Shells in hot water with temperatures over
130F or 54.4C. (In general hot water is 130 degrees Fahrenheit (54.4
Celsius) or above. Warm water is between 110 and 90 degrees Fahrenheit
(43.3-32.2 Celsius). Cold water is generally between 80 and 60 degrees
Fahrenheit (26.7- 15 Celsius).
- Used any detergent containing additives such as enzymes, brighteners, dyes, bleach or any whiteners, perfumes or oils.
- Used any diaper rash creams that are petroleum based.
This warranty does not cover fit and sizing, leaking, diaper odor or normal wear and tear.
To make a warranty claim please fill out the Shipping & Return
form on GroVia's website and return with defected product for full
examination. The diapers must arrive clean, dry and stink-free. If the
diapers are unclean, severely stained or odorous, we will send them back
to you at your expense. If, after carefully inspecting your properly
cared for GroVia diapers we find that indeed they do have a defect, we
will repair or replace the product at our discretion.
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