Miscellaneous
Warranty
Warranty is for original purchaser and all
items sent in for warranty MUST include proof of purchase, must be clean
of any hair or lint in tabs, and must be free from any residue. If
items sent do not have proof of purchase & are not free of hair,
residue and lint item will NOT be repaired/replaced and the item will
immediately be returned to you.
The warranty for our products is as follows:
- Snaps: lifetime *see notes below
- Elastic: 6 month guarantee. After 6 months we will
gladly send to you any elastics needed so that you may easily repair the
elastic in your diapers
- Sewing: 3 months
- Hook & loop: 6 monthes After 6 months we will
gladly send to you any hook & loop needed so that you may easily
repair your diapers**see notes
Warranty is extended to the original purchaser of the products only.
Diapers will not be replaced due to pilling of fleece or elastics, repelling, staining, leaking, or sizing issues.
Any defect will be either repaired or replaced at the discretion of
Happy Heinys. All diapers must arrive clean, unstained, lint free, and
dry. All diapers with excessive wear will not be replaced or repaired
under our warranty. Any products sent to us that do not follow the
above conditions will be returned without repair.
Due to the nature of our products we can not guarantee how long they
will last. The simple process of washing, drying, and wearing will
create wear on the diaper. We do expect our product to last through
multiple children but this is not a guarantee nor a promise. The life
expectancy of our products depends on the amount of use and type of
abuse the diaper is given.
Most diapers are washed every other day for several months. We will
not be responsible for wear and tear due to the use of our products.
If there is any wear issues within the first 60 days of
purchase than we will repair or replace at the discretion of Happy
Heinys. Any wear after 60 days is considered to be due to use and does
not fall under our warranty.
*If you are an international customer please contact your retailer if
there are any snap problems within the 1st three(3) months for
replacement. If it has been three (3) months since the date of purchase
then the item will need to be sent to us for repair at the customers
cost.
**When the hook & loop fold-over tabs are not used (see alternative tab folding)
This will cause faster than normal wear on your diapering
products. Due to the nature of our products we cannot replace the hook
& loop. If your diapers are past the 3 month warranty mark we can
add snaps to your hook & loop diaper free of charge. The snaps
will be applied onto the hook & loop strip.
**If the item does fall under our warranty, product should be mailed
directly to us at the owners expense. Please include a note stating
the issues, your name, phone, email, and mailing address. Proof of
purchase must be included. After reviewing your items we will either
repair or replace the item per our warranty guidelines. If the item
sent to us is dirty, stained, wet, full of lint or hair in the hook
& loop, or in any other foul or unpleasant condition, the item
will be promptly returned to you without repair.
***Elastic binding on Trainers and Covers are guaranteed for 6
months. Due to the nature of these products we cannot replace or
repair these elastics.
The "furring" of the elastic of these products is caused by
snagging. Snagging most frequently happens while washing/drying the
covers and trainers with products that contain hook & loop or Velcro
without the use of laundry or fold over tabs. The "hook" portion of
hook & loop/Velcro will grab onto the elastic causing it to look
furry and or pilly.
This is not a defect of the product. Since this is not a defect
it does not fall under our guarantee. If this does happen you can
relatively easily resolve it by using a sweater shaver/scissors to
remove the fur/pills.
You may send repairs to:
Happy Heinys
1529 N Cuyamaca St
El Cajon CA 92020
What will void the Happy Heinys warranty:
- Washing instructions are not followed
- Use of Sanitizing cycle while washing or water temperature above 150F or 60C
- Use of detergents containing natural oils or any natural soaps or any detergents not approved by Happy Heinys.
- Use of any fabric softeners or dryer sheets.
- Use of any non-approved diaper rash creams
- Use of bleach, oxyclean, or any other caustic substances that may harm the fabric of the diapers.
Sometimes we do receive well loved Happy Heinys in for repair. Please
understand that while we will do our best to help you to prolong the
life of your diapers by repairing elastic, snaps, and hook & loop
there are some times when some diapers have been loved beyond repair.
Unfortunately we cannot help with these items and they will be
returned back to you. Please keep this in mind when sending any
products to us.
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