Warranty
- Elastic and/ or PUL (waterproof layer) Defects - 1 Year
- Sewing/Workmanship Defects - 1 Year
Diapers will not be replaced with new product due to repelling, shot elastic past 1 year, staining or leaking.
If you experience any defects covered by the manufacturer's warranty, please fill out our FuzziBunz® Product Support Form.
All warranty requests must have a proof of purchase receipt. NO
EXCEPTIONS. Receipt must be from an authorized FuzziBunz® retailer,
including Amazon.com, Target and BabiesRUs. (If you received the diapers
as a gift, please contact the gift-giver for proof of purchase
information.)
After submitting the RMA form, you will receive an automated email
confirming receipt and instructing you to send your diapers for repair,
along with your assigned code and your proof of purchase receipt. Any
product returned for repair must be free from offensive odor or foreign
particles (hair, lint, feces). Mother of Eden will NOT handle/repair
products that are not in clean and acceptable condition.
If you have a question or issue that does not fall within this
warranty information or you have misplaced your proof of purchase,
please email kim@fuzzibunz.com or
call 1-866-DRY-BABY. Email requests are preferable. Our customer care
staff will evaluate your request and will contact you with a response.
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FAQ
Q. How do I get out stains from my
FuzziBunz?
A. Stains can be caused by different foods, illnesses and
medications.
The good news is that stains do not affect the utility of your
FuzziBunz?. To remove stains (if desired), we suggest laying them out
in the sun for several hours at a time (several times for tough
stains). Stains are not covered by our warranty.
Q. My diapers are drooping or the elastic
is wearing out and my diapers are past warranty. What can I do?
A.
FuzziBunz? are built to last for a long time, but like with any product
that gets abused and washed a lot, they may not last forever. There are
a few things you can do to fix the elastic:
With a seam ripper, gently unstitch the seam that encases the
elastic in the legs. Turn the FuzziBunz? inside out. Where the
original elastic started, re-sew new elastic in with a sewing machine
by pulling gently on the elastic while sewing with a zig zag stitch.
Repeat
on the other side. You can now turn the FuzziBunz? right side out and
re-stitch the leg casings down if you wish, or you can leave them
un-encased. For the back elastic un-stitch the hemmed part, sew in new
elastic following the instructions above and re-stitch down the fold.
If you do not know how to sew, a seamstress or alterations person may
be able to help you for minimal charge.
Q. The inside of my diaper is sticky, how
do I fix this?
A.
This is perfectly normal, it is laminated with a polyurethane lining to
prevent leaks. Some people see this as being "sticky."
Q. Do I have to use a plastic cover over
my FuzziBunz?
A. No plastic cover is needed with FuzziBunz?.
Q. My baby's diaper leaks upon
waking at nap or nighttime.
A. Some babies wet more than others. If you are experiencing
persistent leaking, we recommend adding more inserts to the pocket
during nap and night time.
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