Customer Service





Try Cloth Diapers for $10

Try cloth diapers for 21 days for $10!  A great assortment of all new diapers shipped to your front door!
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The Perfect Gift

Find the perfect gift and have it gift wrapped!
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Reviews

"You are such a wonderful company.  I was a newbie to cloth 6 months ago and every time I have needed help, you have been there.  Even now... I can call and you patiently help me with whatever I ask.  You take time for the customer and so many companies don't do that any more.  You are definitely a company that I have recommended and will continue to recommend to others for all their baby needs.  Thanks so much Jillian's Drawers."

-Katie

Shipping & Delivery

 
  • Shipping within the US
  • International Shipping (new lower rates!)
  • Overnight Delivery to Most Areas
  • Shipping Insurance



  • Shipping within the US

    Order Amount
    Standard Delivery Without Insurance
    Standard Delivery With Insurance
    Up to $29.99 $5.95
     $6.95
    $30.00 - $49.95
    $6.95
    $7.95
    $50.00 - $98.99
    $8.95
    $9.95
    over $99.00
    FREE! $10.95




    APO, FPO, and Mailboxes

    Yes, we ship to APO addresses, FPO addresses, and mailboxes!

    Out of Stock Items

    We use real-time inventory, which means that our actual inventory is reflected online.  However, we do occasionally make mistakes.  If an item is not in-stock, we will notify you via e-mail and telephone of its estimated arrival date and substitution options for a quicker delivery.

    International Shipping

    • We generally ship within 1 business day of order placement.
    • Insurance can be purchased for an additional fee.
    • Packages under 4 lb will ship via International First Class Mail.
    • Packages over 4 lb will ship via International Priority Mail.
    • Delivery times are approximately 1-2 weeks, but can occasionally take longer.
    • Some items are considered oversize and may incur an additional fee. If your package is oversize, we'll contact you and let you know the shipping options.
    • We have the right to cancel an order to any country outside the United States for any reason. Sometimes this is due to shipping fees being extraordinarily high, shipping to an uncertain address, sending to a country with an unreliable post office, etc.
    Order Amount
    To Canada
    To All Other Countries
    Additional Fee for Insurance
    Up to $30.00 $9.95
     $12.95* +$2.00
    $30.01 - $65.00 $14.95 $17.95* +$2.00
    $65.01 - $100.00 $19.95 $24.95* +$3.00
    $100.01 - $300.00
    $29.95 $39.95*  +$5.00
    $300.01 - $400.00 $44.95
    $59.95 *
    +$6.00
    $400.01 - $700.00 $59.95
     $79.95*  +$7.00
    over $700.01  actual shipping cost
    actual shipping cost
    +$9.00

    * Some items may cost more to ship internationally, depending on weight and size. If the shipping ends up being higher than listed here, we'll contact you with the various options. Thank you!

    What Countries do you Ship to? 

    If you don't see your shipping country listed below, please contact us and we look into adding it!

    Australia, Bosnia and Herzegovina, Bermuda, Canada, Chile, China, Croatia, Denmark, Germany, Great Britain and Northern Ireland, Egypt, Ireland, Estonia, Czech Republic, Finland, France, Greenland, Greece, Hong Kong, Hungary, Iceland, Israel, Italy, Japan, Korea, Democratic People’s Republic of (North Korea), Korea, Republic of (South Korea), Luxembourg, Malaysia, Mexico, Montenegro, Netherlands, Norway, Netherlands Antilles, New Zealand, Pakistan, Philippines, Poland, Portugal, Qatar, Republic of Romania, Russia, Saudi Arabia, Serbia, Singapore, Spain, Sweden, Turkey, Ukraine, Venezuela, Virgin Islands.

    International Surcharges and Taxes

    You are responsible for any surcharges, taxes, or postal fees your country may charge.  To see possible tariffs for your country, please click here.  We cannot guarantee that these rates are accurate, so it is always best to check with your local post office before placing an international order.  Some countries may also charge their own country's "postal service fee".  Again, it is best to check with your local post office for details before placing an international order.

    Heavy and Bulky Items for International Orders

    Please note that we do not ship unusually heavy items, like prefolds, detergent, mattresses, etc. to international countries.  If one of these items is in your shopping cart, the option for international shipping will not appear. Additionally, some items are considered bulky and may incur an additional shipping fee. If this is the case, we will contact you and let you know the shipping options.

    Heavy and Bulky Items Shipping to Hawaii and Alaska

    Due to their size, we are unable to ship some items to Hawaii or Alaska, or they will incur an additional shipping fee. (Diaper pails, mattresses, strollers, etc.) If this is the case, we will contact you with the various shipping options. Thank you for understanding!

    International Gifts

    We do not offer gift wrap for international orders.  We also cannot mark international orders as gifts.

    What is a "Business Day"?

    To find out how long your package has been in transit, you will need to count the number of business days.  Monday through Friday are business days.  Saturday and Sunday do not count as business days. Holidays also do not count as business days.

    Overnight Delivery to Most Areas

    Yes, you can receive your order tomorrow!

    Continental U.S. Express Mail Delivery Rates

    Order Amount
    Overnight Delivery for Most Orders
     Up to $100.00  $23.00
    $100.01 - $200.00 $31.00
    Over $200.01 $49.00

    Shipping Insurance

    Once a package is shipped, we are not responsible for its delivery. Therefore we strongly recommend purchasing insurance for your items. Insurance can now be purchased at time of checkout.
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    Checkout Our Sale Specials

    Detergent for cloth diapers

    Choose a detergent that will prevent leaks and smells!